Frequently Asked Questions

How can I check the status of my order?

Once you have placed an order, you can check on its status at any time. If you are a registered user on johnvarvatos.com, you can log into your account and check the status of your current and previous orders at anytime. If you do not have an account you can simply go to Track Order, type in your order number and billing zip code to check the status of your order. Once an order has shipped, you will receive a shipment confirmation e-mail that will contain your tracking information.

What are my international shipping options?

The following is a summary of delivery promises for our international orders. You will be quoted a specific delivery promise at the time of checkout that is based on your selected destination country and the shipping methods available for the items in your shopping cart.

How do I cancel my order?

Once an order has been received, it is processed as quickly as possible to provide the best possible service. If you need to modify your order for any reason, please contact our personal shoppers at customercare@johnvarvatos.com or 800.780.5838 and we will assist you with revising your order.

How can I retrieve my password?

Please go to the My Account section and click on the link, Forgot Password. Enter the email address used to create your account and you will receive an email advising how to complete the change of your password.

Do I need an account to make an online purchase?

No, you may check-out without creating an account. Creating an account allows you to check the status of your orders as well as securely save your information, making future purchases fast and easy.

Which forms of payment does johnvarvatos.com accept?

johnvarvatos.com accepts Visa, Master Card, American Express, Paypal and john varvatos Gift Cards. The transaction will be charged only after we have verified your card details, received credit authorization, confirmed stock availability, and your order is shipping. Your credit card will be authorized for the full order amount but not charged at the time you submit your order.

What if I have a problem with a john varvatos product?

If you are experiencing any issues or have a concern about a john varvatos product, please contact us at customercare@johnvarvatos.com or call us at 800.780.5838

If you have questions or concerns about an item purchased at one of our boutique or outlet stores, please refer to our store locations page, and contact the store nearest you.

For items purchased from an authorized retailer, please contact the retailer where you made the original purchase.

Does johnvarvatos.com charge sales tax?

Sales tax will be added to orders shipping to NY, NJ, NV, CA, FL, MA and TX.

How do I receive web promotions or special offers?

From time to time we have special offers and promotions. To receive special offers and be notified about sales, join the johnvarvatos.com mailing list here.

What is the price adjustment policy?

Price adjustments will be accepted within 14 days from the day you receive your order. Price adjustments are accepted on items purchased at the full retail price only. Items purchased on sale or with a promotional discount are not eligible for further price adjustment.

Can my order be delivered internationally?

Yes. Through our partnership with Borderfree, we are pleased to provide an enhanced international shopping experience for customers in over 100 countries and territories, with support for many more coming soon. International shoppers now get the benefit of seeing product prices in their local currency, guaranteed order totals, cost-effective international shipping, and much more. For a list of available shipping countries and shopping currencies, please visit our international landing page.

What is Borderfree?

Borderfree is a groundbreaking global ecommerce solution that allows us to present our international shoppers with product prices in the currency of their choice, aggressive international shipping costs, and the lowest possible guaranteed order total. The Borderfree solution allows us to serve the best possible shopping experience to our international customers, so you can always buy from us with certainty.

How will I know how much my order will cost?

Just add items to your basket and click select to check out. Borderfree calculates and displays the order total in your preferred currency, including all shipping costs from our warehouse(s) in the United States to your selected international destination, as well as any applicable duties and taxes imposed by the customs and revenue authorities in the destination country.

Are there any additional costs that will be due upon receipt of my order?

As long as you select to prepay duties and taxes, the order total presented at checkout is the exact amount you’ll be billed by Borderfree, and there will be no additional costs due upon delivery.

What currencies does Borderfree support?

Currently, Borderfree supports billing in over 60 global currencies, with more being added on an ongoing basis. Click here to view and select from a list of our supported currencies. Once you confirm your preferences, you will be able to see products priced in your selected currency.

I live in the United States. Can I use Borderfree to ship an order internationally but pay in US dollars (USD)?

Yes, Borderfree supports international gift-giving, in that you can receive a guaranteed order total for an order that is shipping internationally, but pay in USD using a US credit card. This also works if you’re an American traveling or living abroad.

What payment options does Borderfree support?

Currently, Borderfree supports Visa, MasterCard, PayPal, American Express, JCB, and China UnionPay, with additional payment options coming soon.

What are my international shipping options?

The following is a summary of delivery promises for our international orders. You will be quoted a specific delivery promise at the time of checkout that is based on your selected destination country and the shipping methods available for the items in your shopping cart. 

Destination

Delivery Promise

Canada

1-12 business days

United Kingdom

2-6 business days

Australia and New Zealand

3-7 business days

Ireland

2-10 business days

Mexico

2-6 business days

Central America and the Caribbean

2-7 business days

South America

2-8 business days

Europe

2-8 business days

Japan

2-8 business days

Hong Kong

2-8 business days

Singapore

3-8 business days

Republic of Korea

3-8 business days

Asia-Pacific

2-7 business days

South Asia

3-7 business days

Africa and the Middle East

2-10 business days

Iceland

3-6 business days

Russian Federation

5-15 business days

                                                                     

How much does international shipping cost?

International shipping is calculated based on a number of factors including the desired shipping speed, the number of items you are purchasing, the weight of the items, and the destination country. International shipping will be calculated and guaranteed during the Borderfree international checkout based on the items you are purchasing and your shipping destination.

When am I billed?

Your credit card will be billed by Borderfree at the time your items leave the United States.

How much duty and taxes are charged on international orders?

Duties (or customs tariffs) are set by the destination country customs authorities and determined based on a combination of the country of origin (manufacturing) of the goods being purchased and the classification of that merchandise in accordance with a harmonized system adopted and used by the countries that Borderfree supports. International taxes (such as Value Added Tax, or VAT) are set by the destination country. You will be able to view the guaranteed total amount of applicable duty and tax/VAT for your order within the Borderfree international checkout.

Are there any items that cannot ship to my country because they are restricted?

If for some reason there are any items that cannot be exported from the United States or imported into your destination country selection, Borderfree will notify you during the checkout process.

Do you ship to US military addresses (APO/FPO)?

Orders shipping to US military addresses should go through our domestic checkout, as they are not subject to the same costs and logistics flows as our other international orders. To do this, you should shop as if shipping to an address within the United States.

How can I track my international order?

You can track the progress of your international package(s) here.

What will my credit card statement say?

Your credit card will be billed by Borderfree and your credit card statement will read “BF*MERCHANT” where “BF” denotes the Borderfree network.

Who should I contact if I have questions relating to my order after I have made a purchase?

Please contact us at customercare@johnvarvatos.com or 646-779-3700 and a John Varvatos customer service agent will gladly assist you with any questions relating to your international order.

Can I purchase or redeem international gift cards?

Unfortunately, we do not currently support the sale of gift cards to international customers or the redemption of gift cards for internationally-shipped orders.

What is your return policy for international orders?

If for any reason you are not satisfied with your purchase, please contact us at customercare@johnvarvatos.com or 646.779.3700 and we will provide you with further instructions on where returns should be shipped and the amount you will be refunded. Refund amounts for returned items will be credited to you by our partner Borderfree in the same currency and using the same exchange rate as your original order.