INTERNATIONAL RETURNS

If you are experiencing an issue with an item purchased internationally from johnvarvatos.com, please contact us via email at customercare@johnvarvatos.com or call us at 800.780.5838 (9am ET through 9pm ET, Monday through Friday except US federal holidays).

If you are experiencing an issue with an item purchased at one of our boutique or outlet stores, please refer to our Store Locator (link: https://www.johnvarvatos.com/stores) page and contact the store directly.  For items purchased from an authorized retailer, please contact the retailer where you made the original purchase.

Full price and sale merchandise may be returned within 15 days of order delivery. Items marked ‘Final Sale’ are not eligible for return. Your refund will be processed within 7 business days of receipt. All refunds that meet our return policy and standards will be issued in the original form of payment. Please note that shipping charges are non-refundable.

RETURNING YOUR PURCHASE

If you wish to return your international online purchase, please review our policies and instructions below:

Merchandise must be returned in unused condition in its original packaging.

A prepaid return shipping label will be provided to you vie email and the cost of return shipping will be deducted from your refund.

At this time we are unable to accept returns or exchanges for products purchased in John Varvatos stores, department stores, external retailers or any other website.

We reserve the right to deny refund for items that do not meet our return policy requirements.

We reserve the right to restrict or refuse future transactions through johnvarvatos.com to any customer who exhibits an unreasonable return pattern.

John Varvatos reserves the right to change this Return policy at any time.

DHL Return

Follow these steps to return your purchase:

Step 1: Contact us at 646.779.7300 or email us at customercare@johnvarvatos.com with the order number, style numbers and names of the items you’re returning.

Step 2: Once we receive and process your return request, you will be issued a Return Authorization email from Borderfree, which will include:

  • A summary of the item/s being returned
  • Return instructions
  • A commercial invoice for shipping
  • A DHL return label

Step 3: Ensure that your item/s are in their original packaging. If you are unable to return the item with the original packaging, please use a plain, unmarked shipping box with all previous labels removed. Seal your box securely.

Step 4: arrange for DHL to pick up the parcel or drop off the package at your local DHL facility. Arrange for DHL to pick up the parcel or drop off the package at your local DHL facility. Note that you must give all copies of the commercial invoice and DHL Air Waybill to the DHL representative taking your return parcel.

RETURNING A GIFT

Items purchased internationally at johnvarvatos.com and received as a gift may be returned within 30 days of delivery when adhering to all of the above guidelines for standard returns. A credit will be issued in the form of an online gift card that will be sent to you via email.

If you have additional questions, please refer to our FAQ page. If you your question isn’t answered there, please contact us via email at customercare@johnvarvatos.com or call us at 800.780.5838 (9am ET through 9pm ET, Monday through Friday except US federal holidays).