DOMESTIC RETURNS AND EXCHANGES

If, for any reason, you are not satisfied with your domestic online purchase, please contact us at 800.780.5838 or email us at customercare@johnvarvatos.com. Please see international return instructions below.

Full price and sale merchandise may be returned or exchanged within 30 days of your order delivery.

Buy your gifts and other items this holiday with ease. All purchases made throughout November and December can be returned or exchanged through January 15, 2015, with the exception of FINAL SALE merchandise.

Shipping charges are non-refundable.

Follow these simple steps to return your purchase

Step 1: Complete your domestic return or exchange form, be sure to fill out the item and return reason, on the back of your order invoice. Save a copy for your records and include the original invoice with your returned merchandise.

Step 2: When packing your return please seal your box securely. Products must be returned in the original packaging. If a circumstance arises and you do not have the original packaging, you may return your package in a plain shipping box.

Step 3: Shipping your domestic return remove any existing shipping labels, stickers, or other materials from the shipping box. Please use the prepaid pre-addressed return label included with your order and attach it to the exterior of the shipping box.

You may drop off your package to any authorized UPS location or call UPS for a pick up at 1-800-PICK-UPS. You can also send your merchandise back to us at the address below, using any other traceable method and at your own expense. If you choose to ship via another form of shipment or carries, return fees will not be refunded.

Please send your domestic johnvarvatos.com returns to:

John Varvatos Returns

7373 Westside Ave

North Bergen, NJ 07047

All merchandise must be in its original condition, new, unworn and unaltered with all original tags attached. Footwear returns must be unworn and include the original shoe box in its original condition without postal labels. Upon receipt of returned merchandise, John Varvatos reserves the right to deny refund if the items do not meet our return policy requirements or standards.

Once your package has been received, your refund will be processed within 7 business days. All refunds that meet our return policy and standards will be issued in the original form of payment. If you have any questions regarding your domestic return please contact our customer service team at 800.780.5838 or at customercare@johnvarvatos.com.

We recognize that returns are important to our customers. To ensure a positive shopping experience for all our customers, if we identify through electronic analysis an unreasonable return pattern, we may restrict or refuse future transactions from such customers at johnvarvatos.com. 

John Varvatos reserves the right to change this Returns and Exchanges policy at any time.

At this time, johnvarvatos.com is unable to accept returns or exchanges for products purchased in a john varvatos store, department or any other website.

RETURNING A JOHNVARVATOS.COM GIFT

Items purchased online and received as a gift may be returned when accompanied by the order invoice within 15 days of delivery - a credit will be issued in the form of a e-gift card sent to your email.

INTERNATIONAL RETURNS AND EXCHANGES

If, for any reason, you are not satisfied with your international online purchase, please contact us at 646.779.3700 email us at customercare@johnvarvatos.com.

Full price and sale merchandise may be returned or exchanged within 30 days of your order delivery.

Buy your gifts and other items this holiday with ease. All purchases made throughout November and December can be returned or exchanged through January 15, 2015, with the exception of FINAL SALE merchandise.

Shipping charges are non-refundable.

Follow these simple steps to return your international purchase

Step 1: Request a return authorization prior to making a international return.

Step 2: When packing your return please seal your box securely. Products must be returned in the original packaging. If a circumstance arises and you do not have the original packaging, you may return your package in a plain shipping box. Products must be returned in the original packaging. If a circumstance arises and you do not have the original packaging, you may return your package in a plain shipping box. You will receive a follow up email with return instructions all items being returned, and only those items, must be packaged in a single parcel.

Step 3: When shipping your return remove any existing shipping labels, stickers, or other materials from the shipping box. Please arranging for the pickup of the return parcel or drop it off at your local DHL facility. You must also give all copies of the commercial invoice and DHL Air Waybill to the DHL representative taking the return parcel.

Please note return fees will not be refunded.

Please send your international johnvarvatos.com returns to:

Borderfree

11101 Franklin Ave, Ste 400

Franklin Park, IL 60131

All merchandise must be in its original condition, new, unworn and unaltered with all original tags attached. Footwear returns must be unworn and include the original shoe box in its original condition without postal labels. Upon receipt of returned merchandise, John Varvatos reserves the right to deny refund if the items do not meet our return policy requirements or standards.

Once your package has been received, your refund will be processed within 7 business days. All refunds that meet our return policy and standards will be issued in the original form of payment. If you have any questions please contact our customer service team at 646.779.3700 or at customercare@johnvarvatos.com.

We recognize that returns are important to our customers. To ensure a positive shopping experience for all our customers, if we identify through electronic analysis an unreasonable return pattern, we may restrict or refuse future transactions from such customers at johnvarvatos.com. 

John Varvatos reserves the right to change this Returns and Exchanges policy at any time.

At this time, johnvarvatos.com is unable to accept returns or exchanges for products purchased in a john varvatos store, department or any other website.

RETURNING A JOHNVARVATOS.COM GIFT

If a gift recipient wishes to return all or part of an order shipped to them, he or she must contact our customer service department. A return authorization will be created prior to the return. The purchaser is refunded in the billing currency of the order, at the exchange rate in place at the time of the credit. All other aspects of the return process are identical to the standard return process as described above.