RETURNS AND EXCHANGES

If, for any reason, you are not satisfied with your online purchase, please contact us at 800.780.5838 or email us at customercare@johnvarvatos.com.

Full price merchandise may be returned or exchanged within 15 days of your order delivery.

Sale merchandise and items otherwise noted FINAL SALE will not be accepted. Final sale orders received will be returned to the customer.

Shipping charges are non-refundable.

Follow these simple steps to return your purchase

Step 1: Complete your return or exchange form Fill out the item and return reason on the back of your order invoice. Save a copy for your records and include the original invoice with your returned merchandise.

Step 2: Packing your return Pack and seal your box securely. Products must be returned in the original packaging. If a circumstance arises and you do not have the original packaging, you may return your package in a plain shipping box.

Step 3: Shipping your return Remove any existing shipping labels, stickers, or other materials from the shipping box. Please use the prepaid pre-addressed return label included with your order and attach it to the exterior of the shipping box.

You may drop off your package to any authorized UPS location or call UPS for a pick up at 1-800-PICK-UPS. You can also send your merchandise back to us at the address below, using any other traceable method and at your own expense. If you choose to ship via another form of shipment or carries, return fees will not be refunded.

Please send your johnvarvatos.com returns to:

John Varvatos Returns

7373 Westside Ave

North Bergen, NJ 07047

All merchandise must be in its original condition, new, unworn and unaltered with all original tags attached. Footwear returns must be unworn and include the original shoe box in its original condition without postal labels. Upon receipt of returned merchandise, John Varvatos reserves the right to deny refund if the items do not meet our return policy requirements or standards.

Once your package has been received, your refund will be processed within 7 business days. All refunds that meet our return policy and standards will be issued in the original form of payment. If you have any questions please contact our customer service team at 800.780.5838 or at customercare@johnvarvatos.com.

We recognize that returns are important to our customers. To ensure a positive shopping experience for all our customers, if we identify through electronic analysis an unreasonable return pattern, we may restrict or refuse future transactions from such customers at johnvarvatos.com. 

John Varvatos reserves the right to change this Returns and Exchanges policy at any time.

At this time, johnvarvatos.com is unable to accept returns or exchanges for products purchased in a john varvatos store, department or any other website.

IN STORE RETURNS & EXCHANGES

All items purchased on johnvarvatos.com that are not otherwise noted as FINAL SALE may be dropped off in any of our full price US boutiques within 10 days of delivery for return to the website. Your order invoice must accompany your return. 

 

RETURNING A JOHNVARVATOS.COM GIFT

Items purchased online and received as a gift may be returned when accompanied by the order invoice within 15 days of delivery - a credit will be issued in the form of a e-gift card sent to your email.