Frequently Asked Questions

When are the holiday shipping cut-off dates to ensure delivery by Friday, December 22nd?

If selecting Ground Shipping: Domestic orders must be placed by 12:00PM EST on Wednesday, December 13th to ensure delivery by Friday, December 22nd. 

If selecting Expedited Shipping: Domestic orders must be placed by 12:00PM EST on Tuesday, December 19th with UPS Next Day Air shipping and by 12:00PM EST on Monday, December 18th with UPS 2nd Day Air shipping to ensure delivery by Friday, December 22nd.

International order cut-offs vary by country. Please contact customer service for more information.

Can I have my purchase gift wrapped?

Complimentary gift wrapping is available for all domestic online orders-just choose our gift wrapping option at checkout. Your items will be packaged with tissue paper, a special JV box, and coordinating ribbon.

What is the return policy on items purchased during the holiday season?

For holiday purchases made between November 21 and December 31, returns can be made until January 15, 2018 or 14 days after receipt whichever is later. Store credit will be offered for merchandise returned outside of this window. Our standard return policy can be found here. Items marked "Final Sale" are not eligible for return. 

How can I purchase a John Varvatos gift card?

Physical gift cards can be purchased through any of our JV stores. We unfortunately do not offer gift cards online at this time. Gift Cards are non-refundable.