RETURN POLICY

+What is your return/exchange policy for online purchases by mail?

Merchandise may be returned or exchanged via mail within 15 days from date of receipt and must be accompanied by an original sales receipt. Sales will be credited in the original tender or merchandise credit. All sale merchandise is final sale and cannot be returned or exchanged. Watches, jewelry, fragrance, skin, and swimwear are final sale. Returned and exchanged items must be returned unused with all original garment tags attached.

+What is your returns/exchange policy for online purchases to stores?

Merchandise may be returned or exchanged at any John Varvatos boutique within 10 days from date of receipt and must be accompanied by an original sales receipt. Sales will be credited in the original store tender or store merchandise credit. All sale merchandise is final sale and cannot be returned or exchanged. Watches, jewelry, fragrance, skin, and swimwear are final sale. Returned and exchanged items must be returned new and unused with all original garment tags still attached.

+Where do I ship my return or exchange? How should I ship my return or exchange?
Returning an Online Purchase

We want you to love what you ordered, but if something isn't right, let us know.

  • If you ordered from our website you can return items by mail within 15 days of receipt.
  • There are no returns on final sale merchandise.
  • We do allow returns on international orders. The prepaid return slips are not valid but the customers are welcome to return at their own expense.
Follow these simple steps to return your purchase.
Step 1: Complete Your Returns Form
  • Log into your account and go to your order history. Select the order in question and then click the "Return or Exchange Form" link. Follow the easy steps, print the form and include it in your return package.
Step 2: Original Packaging

Pack and seal your box securely, in the original package if possible.

  • Products must be returned in the original packaging. The original packaging contains a bar code that helps us identify your items with your order so we can credit your account successfully. If a circumstance arises and you do not have the original packaging, which includes the bar code, please print out your order confirmation email form and include it in your shipping box.
Step 3: Shipping Box
  • Pack and seal your box securely, in the original package if possible. If you don't have the original box you can use any plain, unmarked cardboard box to ship your return.
  • Remove any existing shipping labels, stickers, or other materials from the shipping box.
  • Please use the prepaid pre-addressed return label on your packing slip and attach it to the shipping box.
  • Take your package to any authorized UPS location or call UPS for a pick up at 1-800-PICK-UPS.
  • You can also send your merchandise back to us at the address below, using any other traceable method and at your own expense.

    John Varvatos Returns
    3040 E. Ana St.
    Rancho Dominguez, CA 90221

Once your package has been received, your refund will be processed within seven business days. If there is a refund due, a credit will be issued in the original form of payment. If you have any questions please contact our customer service team at 1-866-908-6444 or at customerservice@shop.johnvarvatos.com.

+When will my credit card be refunded?

Once your package has been received, your refund or exchange will be processed within 3-5 business days. If there is a refund due, a credit will be issued in the original form of payment.

The credit may not show up until your credit card's next monthly billing cycle. You will be notified via e-mail when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.

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