Top Questions Asked:
What are your shipping fees?
Free Shipping On All Order $200+ (limited time)
| Order Total | FedEx Ground | FedEx 2 Day | FedEx Standard Overnight | | Delivery in 5-7 Business Days | Delivery in 2-3 Business Days | Delivery by Next Business Day | | 1 item | Free | $18.95 | $28.95 | | 2 items | Free | $20.95 | $30.95 | | 3 items | Free | $22.95 | $32.95 | | 4 items | Free | $24.95 | $34.95 | | 5+ items | Free | $26.95 | $36.95 |
Once your package leaves our warehouse, you should receive it
in about seven days. If an order is placed with us and then refused, you will be
responsible for the original shipping costs, as well as any duties, taxes and/or
customs charges that were incurred in shipping the package. These amounts will be
subtracted from your merchandise refund. We've made every effort to minimize our
international shipping charges and only charge our cost for these services.
What are your international shipping fees?
What about duties?
We are pleased to offer shipping to most international destinations.
Below are our base shipping rates for international orders. The actual shipping
rate will depend on how many items you've purchased and the weight of each item.
Once you begin the checkout process you will see the actual shipping rate for your
order.
PLEASE NOTE: Please be aware that shipping charges do not include international
taxes or duties. Contact the customs office in the destination country for information
about any applicable duties or taxes. If an order is placed on
johnvarvatos.com
and then refused, you will be responsible for the original shipping costs, as well
as any duties, taxes and/or customs charges that were incurred in shipping the package.
These amounts will be subtracted from your merchandise refund.
johnvarvatos.com
has made every effort to minimize our international shipping charges. We only charge
our cost for these services. We do not make any profit on our shipping services
to international customers. Also, we are required by law to disclose the full value
of the package contents and cannot alter this value. If you have any shipping questions,
please visit our help section.
In the European Union, these fees can be 30% or more of the total declared
value of your order.
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Korea, Republic Of
|
$44.00
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
United Arab Emirates
|
$50.00
|
|
|
|
|
Netherlands Antilles
|
$44.00
|
|
|
|
|
|
|
Virgin Islands, U.S.
|
$50.00
|
|
When will my order be shipped? When will it
arrive?
If your order was placed Monday thru Thursday it will be shipped
the same day or the day after. If your order was placed on Friday prior to 3:00pm
PST, the order may be shipped the same day, if not it will be shipped on Monday.
You will receive an e-mail confirmation once your order has shipped. Prior to checking
out, you will see several estimated arrival dates, depending on the type of shipping
you select.
What is the status of my order? How do I track
my order?
Once you have placed an order, you can check on its status at
any time. To track your order from this page, click here. Once
an order has shipped, you will receive a shipment confirmation email that will contain
your tracking information.
Do you offer Gift Certificates?
Yes, we do! Gift Certificates can be ordered in any amount. They
are sent via e-mail to any individual with a valid e-mail address. The recipient
of a Gift Certificate will receive an e-mail with a Gift Certificate code redeemable
only on our website. Click here for more information.
Will my credit card be charged immediately?
No. Your credit card will not be charged until your order is shipped.
When you enter your credit card information on the final review page, we'll give
you an order confirmation number. You will also immediately receive an e-mail confirming
that your order has been received. We will send you another e-mail to notify you
when your order has been shipped and we've charged your credit card.
Ordering Questions:
Do you offer Gift Certificates?
Yes, we do! Gift Certificates can be ordered in any amount. They
are sent via e-mail to any individual with a valid e-mail address. The recipient
of a Gift Certificate will receive an e-mail with a Gift Certificate code redeemable
only on our website. Click here for more information.
Why should I become a registered user?
QUICK CHECKOUT: Super fast and easy checkout process since all
of your info is already saved.
E-MAIL OFFERS: With your permission, we'll send you news about our latest styles,
sales and exclusive online offers.
ADDRESS BOOK: Save shipping addresses for yourself, your friends and your family
in your personal address book.
Click here to register now.
How do I change or cancel an order?
To cancel or change order you recently completed, simply go to
this page, log in and then click "cancel order."
If for any reason you would like to change your order, please contact our
Customer Service Department as soon as possible. We will make every effort
to accommodate your request. However, please keep in mind our system is designed
to fulfill orders as quickly as possible. As a result, we cannot cancel or change
an order once it has entered the shipping process.
What are my payment options?
We accept Visa, MasterCard, American Express, PayPal and our online
Gift Certificates
Are purchases on this website really tax free?
Yes - we collect sales tax only in states where we have a physical
presence. Currently, sales tax only applies to the state of California, Nevada,
and New York.
Is ordering over the internet secure?
Yes. Secure Socket Layer (SSL) encryption is used for every transaction
in order to ensure that your order is secure. SSL encrypts the transmissions from
our ecommerce servers as well as your computer. SSL encryption works by forming
a matched pair with the transmission from your computer transmission and our server,
so that only data to and from these sources can be valid.
Shipping Questions:
What are your shipping fees?
Free Shipping On All Order $200+ (limited time)
| Order Total | FedEx Ground | FedEx 2 Day | FedEx Standard Overnight | | Delivery in 5-7 Business Days | Delivery in 2-3 Business Days | Delivery by Next Business Day | | 1 item | Free | $18.95 | $28.95 | | 2 items | Free | $20.95 | $30.95 | | 3 items | Free | $22.95 | $32.95 | | 4 items | Free | $24.95 | $34.95 | | 5+ items | Free | $26.95 | $36.95 |
What's the status of my order? How do I track
my order?
Once you have placed an order, you can check on its status at
any time. To track your order from this page, click here. Once
an order has shipped, you will receive a shipment confirmation e-mail that will
contain your tracking information.
When will my order be shipped? When will it
arrive?
If your order was placed Monday through Thursday it will be shipped
the same day or the day after. If your order was placed on Friday prior to 3:00pm
PST, the order may be shipped the same day; if not it will be shipped on Monday.
You will receive an e-mail confirmation once your order has shipped. Prior to checking
out, you will see several estimated arrival dates, depending on the type of shipping
you select.
NOTE: For consumer protection, all orders are subject for review. On occasion, this
may cause a slight delay in processing your order. Your patience is greatly appreciated.
How do I know that my order has been shipped?
When your order has been shipped, we will send you an e-mail with
your tracking number and a link to where you can track it online.
What's the difference between "Order
Date" and "Ship Date"?
On most websites, "Order Date" and "Ship Date"
are not the same. For example, if you place an order on Friday at 11:00pm PST, your
package will not ship until after the weekend. Although most orders are shipped
the same or next day, please take weekends and holidays into account when considering
the shipping date.
Do you ship to PO boxes or APO/FPO addresses?
For security reasons, we do not currently ship to P.O. boxes or
APO/FPO addresses.
If I send my package as a gift, will the recipient
receive the invoice?
Yes. If you would like us to remove the invoice from the package,
please send us an e-mail immediately after your order is placed by using
this form.
Returns and Exchanges:
What is your return/exchange policy for online
purchases by mail?
Merchandise may be returned or exchanged via mail within 15 days from date of receipt
and must be accompanied by an original sales receipt. Sales will be credited in
the original store tender or store merchandise credit. All sale merchandise is final
sale and cannot be returned or exchanged. Watches, jewelry, fragrance, skin, swimwear,
and body wear are final sale. Returned and exchanged items must be returned new
and unused with all original garment tags still attached.
HOLIDAY EXCHANGES: We want our customers to buy their Holiday gifts from John Varvatos with confidence,
so we will be extending our normal exchange policy for the holidays. Purchases made from November 08, 2010
through December 23rd, 2010 can be exchanged for merchandise or store credit until January 30th, 2010.
Refunds will only be issued for purchases returned within our standard 15 day return policy stated above.
Returns are complimentary, please see return instructions below for how to return
your purchase.
Merchandise purchased from John Varvatos boutiques must be returned or exchanged
at any John Varvatos boutique location. Merchandise
purchased from other retailers, department stores or specialty stores must be returned
to the store from which it was originally purchased, and is subject to the return
policy of the originating retailer. We only process returns and exchanges that were
purchased via this website.
John Varvatos reserves the right to refuse return of any merchandise that does not
meet the above requirements.
What is your returns/exchange policy for online
purchases to stores?
Merchandise may be returned or exchanged at any John
Varvatos boutique within 10 days from date of receipt and must be accompanied
by an original sales receipt. Sales will be credited in the original store tender
or store merchandise credit. All sale merchandise is final sale and cannot be returned
or exchanged. Watches, jewelry, fragrance, skin, swimwear, and body wear are final
sale. Returned and exchanged items must be returned new and unused with all original
garment tags still attached.
HOLIDAY EXCHANGES: We want our customers to buy their Holiday gifts from John Varvatos with confidence,
so we will be extending our normal exchange policy for the holidays. Purchases made from November 08, 2010
through December 23rd, 2010 can be exchanged for merchandise or store credit until January 30th, 2010.
Refunds will only be issued for purchases returned within our standard 10 day return policy stated above.
Merchandise purchased from other retailers, department stores or specialty stores
must be returned to the store from which it was originally purchased, and is subject
to the return policy of the originating retailer.
John Varvatos boutiques only process returns and exchanges that were purchased
via johnvarvatos.com or at a John Varvatos boutique.
John Varvatos reserves the right to refuse return of any merchandise that does not
meet the above requirements.
Where do I ship my return or exchange?
Returns and exchanges must be mailed to the address on our return
form and you must use our return form to properly process your return/exchange.
Go here, click on "View Order" and on the following page
click on the "Return or Exchange Items" link. Follow the easy steps, print the final
page and include it in your return box.
How should I ship my return or exchange?
Pack and seal your box securely, in the original packaging if
possible. To be properly processed, your return/exchange must include a completed
return form. Go here, log in, click on "View Order" and on
the following page click on the "Return or Exchange Items" link. Follow the easy
steps, print the final page and include it in your return box. You should ship your
return/exchange with a carrier who will provide your package with a tracking number
to ensure that your package does not get lost. Packages must be returned prepaid.
We do not accept COD.
When will my credit card be refunded?
Once your package has been received, your refund or exchange will
be processed within 3-5 business days. If there is a refund due, a credit will be
issued in the original form of payment.
The credit may not show up until your credit card's next monthly billing cycle.
You will be notified via e-mail when this transaction has taken place. Please note
that your banking institution may require additional days to process and post this
transaction to your account once they have received the information from us.
Miscellaneous Questions:
Do you have a size chart?
Where can I find a store near me that carries
your products?
Searching for a store near you that sells our products is easy,
just go to our Store Locator page.
Can you tell me when new products or special
promotions are announced?
Yes. Simply register with us and you will
be eligible to receive e-mail updates on new products, sales, events and other special
announcements. Click here to get started.
What is the Address Book and how do I use
it?
Being a registered user offers you faster checkout since you won't
have to re-enter your credit card or shipping and billing information. When you
place an order that information will be filled in automatically. Also, registering
makes gift giving simple. Your family and friends' information can be saved in your
Address Book, so you avoid typing in their information each time you send a gift.
Click here for more information.
Are the products on the website the same as
in the stores?
Yes. Although our website may have a different assortment than
a store in your area, the products are the same. To find a store in your area, visit
our Store Locator page.
I bought your product on eBay, is it authentic?
We have been getting complaints from customers who have purchased
on eBay (or other auction/web sites) in regards to counterfeit products. To ensure
you're not buying a counterfeit product, we suggest you shop on our website or from
one of our authorized retailers.
Is my personal and credit card information
safe on your website?
Yes. We've taken several steps to ensure all information received
from our online visitors is secure from unauthorized access and use. All transactions
are completed on a secure server. In secure mode, your computer and our server send
data back and forth in an encrypted format.
What is your privacy policy?
We will never share your e-mail address or personal information
with any third parties. Any information collected on this website will be used for
fraud control, order verification or internal marketing purposes only. For more
details on our privacy policy, click here.
How do I care for my leather purchase?
Suede Product Care:
- To maintain Suede in good condition avoid storing in direct sunlight and high humidity.
- Pre-treat suede with a suede protection spray before use.
- Clean approximately every 3-6 months depending on use, by brushing gently with a
soft suede brush to remove stains or marks.
- For stubborn stains use a suede eraser first, and then brush gently with a suede
brush.
- For severe staining consult Professional Leather Cleaning Expert.
General Leather Care (Applicable to Nappa, Vachetta, and Calfskin):
- To maintain the leather in good condition avoid storing leather in direct sunlight
and high humidity.
- Clean approximately every 3-6 months depending on use, by wiping the surface of
the leather in a single direction with a clean, white cloth to remove surface dirt
and debris.
- Apply a leather conditioner to a clean, soft cloth after removing surface dirt.
- Gently buff with the cloth for a natural luster.
- For mild staining clean stain with leather cleaner prior to applying leather conditioner.
- For severe staining consult Professional Leather Cleaning Expert.
Distressed Leather Care (Applicable to Nappa, Vachetta, and Calfskin):
Many John Varvatos leather products are created to look distressed and vintage.
To maintain the distressed quality of your leather goods and allow them to naturally
absorb the elements of wear over time we recommend the following:
To maintain the leather in good condition avoid storing leather in direct sunlight
and high humidity.
- Clean approximately every 6 months to a year depending on use by wiping the surface
of the leather in a single direction with a clean, white cloth to remove surface
dirt and debris.
- Apply a leather conditioner to a clean, soft cloth after removing surface dirt.
- Gently buff with the cloth for a natural luster.
- We recommend leaving mild stains to add to the character of the leather.
- For severe staining consult Professional Leather Cleaning Expert but instruct them
that the leather should remain distressed and not to use heavy or colored polishes.
|
|